Last updated: 8th July, 2025
This Coaching Agreement ("Agreement") is entered into by and between The Undiet Company ("Coach") and the client ("Client").
1. Payment Plan:
The Client agrees to adhere to the agreed-upon payment plan. In the event of non-payment, the Coach reserves the right to take legal action to recover outstanding fees and may enlist the services of a debt collector for resolution. Failure to make timely payments may also result in the termination of coaching services.
2. Refund Policy & Guarantee Eligibility:
During this program, the Client has a guarantee backing them. That is…
"If this program doesn't help you to stop binge eating and take back control over food — we'll give you a full refund."
Requests for this guarantee will only be granted if all the following conditions are met: the Client has shown up to all calls, actively applied coaching tools and advice, completed assigned courses, and has still not stopped binge eating. If any of these aforementioned things have not been done, the Client will not have met the criteria of the guarantee, and will therefore not be eligible for a refund.
If all of the criteria have been met and the Client is eligible for the guarantee, the Client must reach out and make it known that they wish to enact the guarantee and receive a refund.
The Client can only request a refund within 30 days of finishing the program.
3. No-Show Policy:
Missed 1:1 calls without prior notice or rescheduling within 8 hours of the call will result in the forfeiture of that specific call.
4. Non-Medical Disclaimer:
Although the Coach is a qualified Nutritionist, Dietitian or Naturopath, they should not be treated as a medical professional. The coaching provided is not a substitute for professional medical advice. Clients are encouraged to consult with a healthcare provider for any serious medical concerns.
5. Limitations Of Liability:
The Coach shall not be held liable for any health-related outcomes or consequences arising from the coaching. The Client releases, indemnifies, and holds the Coach harmless from any claims, damages, or liabilities related to health matters, including but not limited to injuries, illnesses, emotional distress or exacerbation of existing conditions.
6. Self-Led Commitment:
This program is self-led, and the Client is responsible for actively participating and implementing the provided tools and resources into their daily lives.